Istanbul, Turkey
Customer Success Manager
Full-Time
Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!
Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.
As Turkey’s fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.
At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 100 million users.
We are looking for an energetic, ambitious and high-performing Customer Success Manager who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.
Key Responsibilities:
- Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
- Serve as single point of contact on customer priorities and ensure customer issues are resolved.
- Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
- Work with product development teams on priorities and product backlog.
- Create and lead customer support processes.
- Provide product feedback and insights to the business and product teams.
- Ensure 100% satisfaction among all customers.
- Understand product infrastructure.
Qualifications & Experience:
- 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
- Desire to work in a dynamic and fast-moving startup environment.
- Ability to work independently and in a team.
- Experience working with, and managing, stakeholders and customers.
- Team player, good interpersonal skills.
- Knowledge of the analytics market and data infrastructure.
- Act as internal support for our sales, marketing, and engineering teams.
- Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred.
- Strong knowledge of technology, digital and innovation.
- Excellent listening, negotiation, and presentation skills.
- Strong leadership skills and ability to inspire.
Why Dataroid?
🌟 Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.
💻 Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.
📚 Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.
🚀 Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.
🎯 Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.
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