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CUSTOMER EXPERIENCE

Deeper relationships
with customers

Whatever your industry, Dataroid helps you get a complete view of customer journeys across channels so you can deliver better experiences, build deeper relationships with customers and drive business results.

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journey visualization

JOURNEY VISUALIZATION

Listen every customer action

Track each and every unique customer interaction across channels, visualize end-to-end customer journeys and experience and identify pain points to act on

ONBOARDING

A warm welcome for a better activation

Improve effectiveness of your onboarding experience through communication across different channels to drastically increase your activation and customer lifetime value

Onboarding
Survey

SURVEY

Direct and effective customer insight

Gather direct customer insight through your own platform through customizable surveys – whether to measure customer satisfaction or gather feedback on your products for innovation

ALERTS & NOTIFICATION

Enhanced customer journeys

Improve customer experience by setting customized alerts and notifications to inform your customers about transactions and activities that are most important to them

Alerts & Notifications

Latest Insights

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Customer-Journey-Mapping
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Customer Journey Mapping Strategies
As customers interact with brands across ever more channels, almost all digitally, it’s more important than ever that companies know everything about each of those touchpoints, and how to optimize each one so they provide for a seamless experience for the customer.
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Customer Journey Mapping
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What is a customer journey, and how can you create an effective journey map?
The customer journey is the complete path a customer takes when interacting with a business, from initial awareness to advocacy support. Customer journey mapping is the process of creating a visual representation of this journey to better understand the customer experience. It also identifies opportunities for improvement. In this way, it helps you understand and guide your customers' steps when interacting with your brand.
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Tips & Tricks to build loyalty among mobile users with analytics
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Tips & Tricks to build loyalty among mobile users with analytics
We all know that grabbing and keeping mobile users are fast becoming the holy grail of any brand strategy. Every stat regarding mobile usage, sales over mobile, conversion rates, etc. has gone up year on year for the better part of a decade.
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Drive your digital growth

Schedule a demo today to learn more on how we can help you unleash the potential of digital using Dataroid.

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